Questions and Answers
1. What is important to you, the patient?
At FIDC, we know you will be pleasantly surprised at how different we are from the average dental team. As all dental offices do, we also will take care of your treatment 'necessities'. However, you will find our team making your specific dental concerns and interests a priority. It is very important to us to know what is important to you. That is why we take the time to sit down with each new patient and privately discuss their dental concerns, goals and interests. By doing this, we gain a clear picture of our patients' desires and begin our quest in satisfying them all.
2. Why is your child's oral health care important to us?
The majority of our team consists of parents, Dr. Sherman included. That is why you will always feel a genuine concern for your child's oral health and overall happiness with their experiences in our office. To no end, we are willing to do whatever it takes to have them leave our practice with smiles on their faces. Maybe it's because we have children of our own, maybe it's not. But you can rest assured that your children are the highlight of our day and we will always give them the same amount of love and patience that we do our own. They deserve it.
3. What does customer service mean to you?
Well, to us, it means everything. We at FIDC strive to be the very best in our field. This quest to impress can be found in everything that we do; from our helpful administrative team tending to your needs via phone, to our hygienists making sure that every one of your clinical questions and concerns are answered to your satisfaction. You will find our assistants always eager to make you comfortable and Dr. Sherman always willing to visit you privately to discuss anything and everything. If you are a new patient looking for your new dental home, we invite you to come visit us. You'll be hooked after ten minutes with any one of our team members.
4. How can we alter our schedule to convenience yours?
At FIDC, we realize how busy life can be. We have careers, families and responsibilities that are constantly being juggled. Knowing this, we make our promise to you, our patient, to respect your time constraints and do whatever we can to accommodate your schedule. This is why we offer dental care five days a week and see patients from 7 am to 5 pm. We also offer same day emergency care for any patient that needs to be seen.
5. Do you have any questions related to your insurance benefits?
Leave all of these questions to our administrative team to answer. We only ask that you give us a few small details regarding your insurance policy and we take it from there. We research the specifics of your individual policy prior to ever meeting you. We will also customize a financial estimate for you based on Dr. Sherman's findings. You will leave our office well-informed, with all of your financial questions answered.
Dr Ron Sherman, Family Dentist - Providing services in cosmetic and childrens dentistry to the areas of Issaquah, Seattle and Bellevue, Washington.
Seattle Childrens Dentist
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